Legal

Privacy Policy

This policy explains how Sarah Bartlet Optimal Health (“we”, “us” or “our”) handles your personal information when you use sboptimalhealth.co.uk and when you contact us about nutritional therapy services.

Last updated: 11 June 2026

1. Who is responsible for your data?

Sarah Bartlet Optimal Health is the data controller for personal information collected through this website and in connection with enquiries and consultations.

• Business name: Sarah Bartlet Optimal Health
• Location: Aberdeenshire, United Kingdom
• Email: sarah@sboptimalhealth.co.uk
• Phone: 07843 420355

If you have any questions about this policy or how we use your information, please contact us using the details above.

2. What information we collect

The information we collect depends on how you interact with us. We may collect:

Information you provide directly

• Contact details — such as your name, email address and telephone number.
• Enquiry and consultation information — including health goals, symptoms, dietary habits, lifestyle details, medical history and any other information you choose to share when contacting us or during nutritional therapy sessions.
• Communication records — emails, messages and notes from phone or video consultations.
• Booking and administrative details — appointment preferences, records of services provided and correspondence about fees or scheduling.

Information collected automatically

When you visit this website, limited technical information may be processed by our hosting provider, such as your IP address, browser type, device type and the pages you view. We do not currently use analytics or advertising cookies on this website.

Information from third parties

If you contact us via WhatsApp or another third-party platform, we receive the information you send through that service. We may also receive referral details if another professional introduces you to our practice, with your consent.

3. How we collect your information

• Through the contact and enquiry form on this website.
• By email, telephone, text message or WhatsApp.
• During discovery calls, consultations and follow-up sessions.
• When you subscribe to blog updates or other communications, if offered in future.

4. How we use your information

We use personal information to:

• Respond to enquiries and arrange consultations.
• Provide nutritional therapy services, including personalised guidance, follow-up support and session notes.
• Send appointment confirmations, reminders and relevant service-related communications.
• Maintain client records required for professional practice and continuity of care.
• Improve how our website and services work.
• Meet legal, regulatory and professional obligations where they apply.

We will not use your health-related information for unrelated marketing without your clear consent.

5. Lawful bases for processing

Under UK data protection law, we must have a lawful basis to process your personal information. Depending on the situation, we rely on:

• Consent — for example, when you tick the consent box on our contact form or agree to receive communications from us.
• Contract — where processing is necessary to provide nutritional therapy services you have requested or to take steps at your request before entering into a service agreement.
• Legitimate interests — to respond to enquiries, operate our business safely and improve our services, provided your rights are not overridden.
• Legal obligation — where we must keep certain records or comply with applicable law.

6. Health and sensitive information

Information about your health, symptoms, diet and related wellbeing is treated as special category data under UK GDPR. We only process this type of information where you have given explicit consent, where it is necessary for the provision of health or social care, or where another permitted legal basis applies.

Please only share health information you are comfortable providing. If you contact us through the website form, consider sharing enough detail for us to understand your enquiry without including information you would prefer to discuss privately by phone or during a consultation.

7. Who we share your information with

We do not sell your personal information. We may share information only where necessary and appropriate, including with:

• Email delivery providers — to send enquiry notifications and confirmation emails (currently Resend).
• Website hosting providers — to operate and secure this website.
• Video consultation platforms — where online appointments are arranged.
• Professional advisers — such as accountants, insurers or legal advisers, where required.
• Regulators or authorities — if we are legally required to do so.

If you choose to contact us via WhatsApp, your use of that service is also subject to Meta's own privacy policy. We recommend reviewing their terms before sharing sensitive information through third-party messaging apps.

8. International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections recognised under UK data protection law.

9. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including:

• Enquiries that do not become clients — typically up to 12 months, unless you ask us to delete your information sooner.
• Client records — for the duration of our working relationship and for a reasonable period afterwards, in line with professional practice requirements and applicable law.
• Website server logs — for a limited technical retention period set by our hosting provider.

When information is no longer needed, we securely delete or anonymise it where possible.

10. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse. This includes using reputable service providers, limiting access to information on a need-to-know basis and handling client records confidentially.

No method of transmission over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security of data sent online.

11. Your rights

Under UK data protection law, you have rights including:

• Access — to request a copy of the personal information we hold about you.
• Rectification — to ask us to correct inaccurate or incomplete information.
• Erasure — to ask us to delete your information in certain circumstances.
• Restriction — to ask us to limit how we use your information in certain situations.
• Objection — to object to processing based on legitimate interests.
• Data portability — to receive certain information in a structured, commonly used format, where applicable.
• Withdraw consent — where we rely on consent, you may withdraw it at any time. This will not affect processing that took place before withdrawal.

To exercise any of these rights, contact us at sarah@sboptimalhealth.co.uk. We may need to verify your identity before responding.

12. Cookies and similar technologies

This website is designed to work without non-essential cookies. Our hosting infrastructure may use strictly necessary technical processes to deliver pages securely. If we introduce analytics, preferences or marketing cookies in future, we will update this policy and, where required, ask for your consent before they are used.

13. Third-party links

This website may include links to third-party services, such as WhatsApp. Those websites and apps have their own privacy policies, and we are not responsible for how they handle your information.

14. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

15. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. The “last updated” date at the top of this page will be revised when changes are made. We encourage you to review this page periodically.

16. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can try to resolve your concern. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: ico.org.uk/make-a-complaint.

This policy is provided for transparency and should be reviewed with a qualified legal adviser before relying on it for regulatory or commercial purposes. See also our Terms of Service.